Frequently asked questions

Welcome to our FAQ section!
We’ve collected the most frequently asked questions about our products and services to provide you with quick, clear answers.
Whether you’re looking for information on our Bluetooth adapters, compression bags, anti-theft bags, eye masks or travel cushions, you’ll find everything you need here to get the most out of your FlyerBlue products.
If you have any further questions, please don’t hesitate to contact us.

Delivery information :

Standard delivery takes 5 to 10 working days to arrive at your address.
We process and ship orders within 24 to 48 hours of receipt.

There is no delivery charge for standard delivery.
We offer free shipping on all orders, regardless of value.
We believe in cost transparency and a hassle-free shopping experience.

Yes, we offer express delivery for those who need to receive their orders quickly.
This option can be selected at checkout and is ideal for urgent requirements.

Payment and security :

We accept several methods of payment to facilitate your purchases, including credit cards (Visa, MasterCard, American Express) and bank transfers.

Yes, all online payments are secure.
We use advanced encryption technologies to protect your personal and financial information.
In addition, we use cookies to enhance your online shopping experience and ensure the security of your transactions.
Cookies help us authenticate users, prevent fraud and personalize your experience on our site.
So you can shop with confidence.

We only accept one-time payments, to ensure a simple and straightforward purchasing experience for all our customers.

Return and Refund Policy :

If you wish to return a product, please contact our customer service department at contact@flyerblue.com.
We will provide you with detailed instructions on the return procedure.
Please ensure that the product is in its original condition and packaging.
You have 30 days from the date of receipt to make a return.

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund.
If your request is approved, a refund will be issued to your original method of payment within 5-10 business days.
We will refund the full amount of the purchase, excluding shipping costs, unless the product is defective or damaged upon receipt.

FAQ - Bluetooth adapter :

To find out how the Bluetooth adapter works, please consult the instructions for use by clicking on this link: Click here

The Bluetooth adapter is compatible with many devices, including car speakers, amplifiers, speakers, wireless headphones, wireless headphones, computers, TVs, PS5, Nintendo Switch and iPod.

The Bluetooth adapter has a range of 15 meters, providing a stable, reliable connection over long distances.

The Bluetooth adapter is charged using the USB charger supplied in the box.
A full charge takes about 1h30.

FAQ - Compression bag :

To use the compression bag, start by placing your clothes or other travel items inside.
Once the bag is full, close the watertight zipper to protect against moisture.
Next, open the exhaust valve on the bag.
To compress the air, press firmly on the bag until all the air has been expelled.
This reduces the volume of your belongings inside, optimizing space in your luggage.

Yes, the compression bag is designed to be completely waterproof.
It protects your belongings from moisture and splashes, which is particularly useful when traveling in damp or rainy environments.
The watertight zipper and water-resistant materials ensure that your items stay safe and dry.

The FlyerBlue compression bag can hold up to 30 liters of clothing and other travel items.
This generous capacity considerably reduces the volume of your belongings, helping you to maximize the space available in your luggage.
Whether you’re going away for a weekend or a long trip, this bag is ideal for optimizing the organization of your belongings.

Yes, the compression bag is made from high-quality materials that are both wear- and tear-resistant.
Designed to last, it can withstand the rigors of frequent travel and intensive handling.
Its durability ensures a long service life, allowing you to use it for many trips without worry.

FAQ - Anti-theft bag :

RFID protection blocks radio-frequency signals, preventing data theft from your credit cards and other RFID-chipped objects.
This ensures that your personal information remains secure.

The bag features compartments for phone, passport, cards and other personal belongings, as well as hidden pockets for added security.

Yes, the bag is equipped with an adjustable, padded strap for optimum comfort, even during prolonged use.

The bag is made from durable, cut-resistant materials, ensuring maximum safety and a long service life.

FAQ - Eye Mask :

Yes, the mask is designed to block 100% of light.
Its ergonomic design moulds to the shape of your face to guarantee total darkness, allowing you to sleep peacefully even in broad daylight.

Yes, the mask is hand-washable with a mild detergent.
After washing, allow to air dry.
This ensures optimum hygiene and extends the mask’s life.

FAQ - Travel Pillow :

The FlyerBlue travel cushion is a standard size, designed to fit most necks comfortably and offer ergonomic support.

Yes, it’s made with high-quality memory foam, adapting to the shape of your neck for optimum support and maximum comfort.

Yes, it’s lightweight and compact, making it easy to carry in your hand luggage or backpack, ideal for travel.

Yes, the cushion cover is removable and machine-washable, for easy care and optimum hygiene.